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Customer Process
Our Customer Process
Our Customer Process
Wondering about the update on your product? Check your request status by entering your tracking code. This system allows our customers to be kept up to date on their orders without experiencing delay. Test reports are readily available for download at our customers’ convenience.
STEP 1
Contact us for your request via email: info@tecolab-global.com, call: (+60)3 6243 3667, or WhatsApp: (+60)18 788 3667.
STEP 1
Contact us for your request via email: info@tecolab-global.com, call: (+60)3 6243 3667, or WhatsApp: (+60)18 788 3667.
STEP 2
We will send you a quotation on the test method or services requested.
STEP 2
We will send you a quotation on the test method or services requested.
STEP 3
Send us your purchase order to confirm test method or services requested.
STEP 3
Send us your purchase order to confirm test method or services requested.
STEP 4
Your testing is in progress! Use your tracking code to track the progress of your request.
STEP 4
Your testing is in progress! Use your tracking code to track the progress of your request.
STEP 5
We will notify you upon test completion via email.
STEP 5
We will notify you upon test completion via email.
FINAL STEP
Download your readily available test report online with just a single click using the link and password provided via email notification.
FINAL STEP
Download your readily available test report online with just a single click using the link and password provided via email notification.