FAQFrequently Asked Questions

We have prepared answers to our customers’ frequently asked questions. If you can’t seem to find the answer from our list below, feel free to contact us.
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Frequently Asked QuestionsGeneral TECOLAB FAQ

How long does it take to receive my test report?

The maximum turnaround time is between 2 to 3 months (depending on the test method requested) from the sample receipt date. However, we are normally able to provide the test report within 1 month of request.

Can I receive a hardcopy of my test report?

For a more greener approach, TECOLAB only provides softcopies of your test reports.

How can I send my sample to TECOLAB?

You can send your samples to us via courier or in-person delivery.

Can TECOLAB test reports be used for product registration in different countries?

TECOLAB’s test reports can be used for product registration in most countries. Depending on the regulatory affairs of the particular country, a test report will either be needed to be accredited under ISO 17025 or certified according to OECD-GLP.

What is the payment term of TECOLAB's services?

TECOLAB’s payment term is on a payment in advance basis.

Which tests should I consider for my disinfectant product?

There 4 categories a disinfectant product can be assessed on, we encourage customers to have a holistic approach for product assessment in the following areas:

  1. Physiochemical properties of a disinfectant product,
  2. Efficacy assessment of a disinfectant product,
  3. The impact of a disinfectant product to human health, and
  4. The fate and behavior of a disinfectant product in the environment.

Please note: the tests required may vary according to the requirements of a country’s Regulatory Affair. 

Frequently Asked QuestionsEfficacy Testing

I would like to know more on my product efficacy and its contact time, what should I do?

If you have identified the active concentration and contact time of your product, please do refer to the Microbiological Efficacy Test page for the test required according to the type of your product.

If you are unsure about the active concentration and contact time of your product, do opt for our screening package where we determine the suitable contact time to test the efficacy of your product.

If I have developed a new disinfecting device or technology, how should I test its efficacy?

TECOLAB provides free preliminary consultation for our customers to recommend existing test methods to test for your product’s efficacy. If there are no suitable standard methods available, our experienced microbiologists will customize the efficacy test(s) most suitable for your product.

Should I choose dirty or clean condition?

Clean or dirty condition mimics a real-life situation of product contact. Disinfectant products under clean condition represents a product utilized for a surface or area that has undergone a pre-cleaning procedure.  Disinfectant products under dirty condition represents a product utilized for a surface or area in contact with organic matter such as blood.

Different categories of disinfectant products are expected to be tested in their respective conditions. Refer to our Microbiological Efficacy Test page to learn more.

Does TECOLAB provide testing for other microorganisms that are not stated in the European Standards?

Additional test organisms are allowed to be tested with, however, the existing representative strains in the test standards are to be tested along with the additional strain. Please refer to our Microorganism List to choose your strain of choice.

What should I do if my product fails in the test?

If a product fails in a test, it does not necessarily mean the product is ineffective. TECOLAB recommends manufacturers to test their products with a higher concentration and/or a longer contact time. Our experts readily troubleshoots the issue when experiencing such cases, providing suitable advices to manufacturers upon receiving the generated test report.

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Frequently Asked QuestionsScreening Test

What is a screening test?

Screening tests in TECOLAB are modified European Standard quantitative suspension tests that provides manufacturers with the most suitable contact time for their products to be tested in the actual European Standard Testing.

*Please note that the results in the screening test are not qualified to be used for any product claims.

When should I choose to do a screening test?

TECOLAB encourages customers to opt for a screening package if the ideal contact time and product efficacy is unknown.

Is the screening test accredited under ISO 17025?

TECOLAB’s screening tests are in-house developed methods, thus, it is not ISO 17025 accredited.

Why do I need to perform the European Standard testing after a screening test?

Despite the screening tests being modified European Standards, the results derived in screening tests are not to be used for product claim. The actual European Standard is to be repeated after screening test.

Can the screening test contact time be used to pass a phase 2 step 2 carrier test?

The contact time determined from the screening tests can only be used as an indication in deciding the test conditions of a carrier (Phase 2, Step 2) tests and not the suitable contact time.

Frequently Asked QuestionsBusiness Development Program

What service does TECOLAB offer in business development?

Apart from analytical testing, TECOLAB ventures into business development in order to assist new and/or existing manufacturers to start up a new business in Malaysia as well as handling product manufacturing and distribution.

How can TECOLAB help in my company’s business development?

TECOLAB assists new and/or existing manufacturers specifically in the following areas:

  1. Product OEM service in Malaysia to be exported to ASEAN countries
  2. Company establishment
  3. Laboratory office renovation
  4. Website Development
  5. Laboratory analytical testing
  6. Product registration

Learn more in our Business Development in Malaysia page.

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