FAQFrequently Asked Questions

We have prepared answers to our customers’ frequently asked questions. If you can’t seem to find the answer from our list below, feel free to contact us.
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Frequently Asked QuestionsGeneral TECOLAB FAQ

How long does it take to receive my test report?

The maximum turnaround time highly depends on and will differ based on the test method requested. Typically, it can range from 1 to 3 months from the sample receipt date. However, we are normally able to provide the test report sooner than the reported due date.

Can I receive a hardcopy of my test report?

For a greener approach, TECOLAB only provides softcopies of your test reports by default.

Upon request, we can provide hardcopies with an additional fee and courier charges.

How can I send my sample to TECOLAB?

We provide sample pickup and delivery service from your doorstep anywhere in the world. For more information and cost estimates, customers may register as our member to access the cost online calculator or contact us directly.

Alternatively, you may send your samples to us via your own preferred courier or in-person delivery.

Can TECOLAB test reports be used for product registration in different countries?

As an ISO 17025 accredited and VAH approved laboratory, TECOLAB’s test reports can be used for product registration in most countries. Depending on the regulatory affairs of the particular country, a test report will either be needed to be accredited under ISO 17025 or certified according to OECD-GLP.

What is the payment term of TECOLAB's services?

The default payment term is on a “payment in advance” basis.

Which tests should I consider for my disinfectant product?

There 4 categories a disinfectant product can be assessed on, we encourage customers to have a holistic approach for product assessment in the following areas:

  1. Physiochemical properties of a disinfectant product,
  2. Efficacy assessment of a disinfectant product,
  3. The impact of a disinfectant product to human health, and
  4. The fate and behavior of a disinfectant product in the environment.

Please note: the tests required may vary according to the requirements of a country’s Regulatory Affair. 

Frequently Asked QuestionsEfficacy Testing

I would like to know more on my product efficacy claims, what should I do?

Refer here for more information where we summarized all the standard tests required according to your final product type and the specific claims intended for your products as well as for varying regulations (BPR, VAH, TGA, etc.). If your product does not fall under any of these categories, contact us for a consultation.

If you are currently in R&D phase for your product and would like to test multiple formulations with multiple conditions to determine the most effective final formulation, check out our R&D program, encompassing screening tests according to the EN standards redesigned just for this purpose.

If I have developed a new disinfecting device or technology, how should I test its efficacy?

TECOLAB provides free preliminary consultation for our customers to recommend existing test methods to test for your product’s efficacy. If there are no suitable standard methods available, our experienced microbiologists will customize the efficacy test(s) most suitable for your product application.

Should I choose dirty or clean condition?

Clean or dirty condition mimics a real-life situation of product contact. Disinfectant products under clean condition represents a product utilized for a surface or area that has undergone a pre-cleaning procedure.  Disinfectant products under dirty condition represents a product utilized for a surface or area in contact with organic matter such as blood.

Different categories of disinfectant products are expected to be tested in their respective conditions. Refer to our Microbiological Efficacy Test page to learn more.

Does TECOLAB provide testing for other microorganisms that are not stated in the European Standards?

Additional test organisms are allowed to be tested for specific claims, allowing competitive marketing and fulfilling industry needs. However, according to the standard, the existing representative strains in the test standards are to be tested along with the additional strain for a comprehensive activity claim. Please refer to our Microorganism List to choose your strain of choice.

What should I do if my product fails in the test?

If a product fails in a test, it does not necessarily mean the product is ineffective. Manufacturers may attempt to test their products with a higher concentration and/or a longer contact time. Our experts readily troubleshoot the issue when experiencing such cases, providing suitable advices to manufacturers upon receiving the generated test report. For your knowledge, check out some expert tips on the matter.

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Frequently Asked QuestionsR&D Screening Program

What is the R&D screening program?

This program is designed to help manufacturers pre-screen formulations or multiple claim conditions to determine the best passing conditions for your intended competitive claims. The screening test is done using simplified versions of the EN standard methods, through both suspension (Phase 2, Step 1) and carrier tests (Phase 2, Step 2), for most spectrum of activity including bacteria, yeast, fungi, spores, viruses and even hand tests, depending on your needs.

Please note that screening test results are not accredited and are not qualified to be used for product claims. The complete EN testing would have to be repeated.

When should I choose to do a screening test?

This screening program will be perfect for you if:

  1. you are developing multiple prototype formulations and want to identify which performs best
  2. you want to try various combinations of concentrations and contact times to optimize your product’s claims
  3. you want quick, preliminary data at a fraction of the cost before committing to the full EN test
Is the screening test accredited under ISO 17025?

Screening tests are not ISO 17025 accredited.

Why do I need to perform the European Standard testing after a screening test?

Despite the screening tests being simplified European Standards, several steps, controls, and validation may be omitted where possible to optimize cost and its sole purpose is to provide you with preliminary efficacy data of your product. The results derived in screening tests are not sufficient for product claim and any registration purposes. The actual European Standard is to be repeated after screening test.

Frequently Asked QuestionsBusiness Development Program

What service does TECOLAB offer in business development?

Apart from analytical testing, TECOLAB ventures into business development in order to assist new and/or existing manufacturers to start up a new business in Malaysia as well as handling product manufacturing and distribution.

How can TECOLAB help in my company’s business development?

TECOLAB assists new and/or existing manufacturers specifically in the following areas:

  1. Product OEM service in Malaysia to be exported to ASEAN countries
  2. Company establishment
  3. Laboratory office renovation
  4. Website Development
  5. Laboratory analytical testing
  6. Product registration

Learn more in our Business Development in Malaysia page.

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